We hope you love your purchase, but we understand that sometimes online orders do not work. Shop Swayde will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit within 7 days from the date your order is delivered. NO EXCEPTIONS. We believe this is enough time to try on an item and decide if it will work for you or not. Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial. Any items that get returned with makeup marks or smears will not receive full credit. We then have to take time to clean the item and then sell it at a discounted price. If you receive an email that your item was damaged upon return arrival, you do have the option to buy another shipping label and get the item back.

Items purchased at a discount of 30% or more and items in the SALE category are FINAL SALE.

The cost of return shipping, $8.95 for any number of items, will be deducted from your store credit. You can place multiple return orders into one package to return. Simply log in to our self serve return portal to start your return at  https://account.shopswayde.com

1. Log in to your account:

   • In the "Email" field, enter your email address, and then click "Continue".

   • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

   • Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Request return". 

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

You have 7 days from the date the return label is sent to ship back your items.

PLEASE send packages in their original packaging or make sure to follow the USPS common package size. 10x13 polymailer or 14x19 polymailer. boxes cannot exceed 12in wide and 12 in tall. If you do not follow the ground shipping rules, we will have to pay extra fees to retrieve your return in which those fees as well as a screenshot of the receipt will be sent to you then deducted from your store credit.

If you choose to use our PREPAID ground shipping return label, DO NOT send your return in a priority package. We will have to pay extra fees from USPS to retrieve your package.

Please email with any further questions. 

• Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.

• Exchanges can only be offered based on inventory. Please email shopswaydebunnell@gmail.com to request an exchange.

• All returns need to be returned in original condition, with tags, buttoned up and folded appropriately. If these guidelines are not followed, an $10 restocking fee will be deducted from store credit. 

• Please note you are able to provide your own return shipping label once your return is accepted. We do always offer a return label to you, however we are not charged for it until it is used. If you choose to use your own shipping label, please email us the tracking information shopswaydebunnell@gmail.com once it is sent. If you choose to use your own shipping label, the $8.95 store credit will NOT be deducted. 

• Please note: Orders CANNOT be changed, cancelled or modified after checkout. some exceptions apply. 

Defective Items

If you have received a defective item, please contact customer care at shopswaydebunnell@gmail.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing by the customer. 

• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping.

How Long will it take to process a return? 

Please allow 5-10 business days once your return reaches us, to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete. 

• You have 30 days from issue date of your store credit to use it! It will expire if it is not used within that time frame. 

Delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. To file a claim with the carrier, please google UPS Claims Support or USPS Claims Support. 

Incorrect Address Disclaimer

It is the buyer’s responsibility to make sure that they enter the shipping address correctly. We are not responsible is a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, contact our customer care via email at shopswaydebunnell@gmail.com If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-3 days for your tracking information to show. Please contact us after the estimated delivery time has passed.